Returns & Exchanges
At Casence, we stand by the quality of our electronics and offer a hassle-free 30-day return policy to ensure your complete satisfaction. If your device or accessory doesn't meet your expectations, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original packaging including all cables, manuals, and accessories to ensure the item is not damaged during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing