Frequently Asked Questions
Everything you need to know about your Casence experience.
What types of electronic devices are compatible with Casence accessories?
Our products are designed for a wide range of devices including the latest smartphones, tablets, and laptops. Please check the 'Compatibility' section on each product page for specific model details.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided for all orders.
Does Casence offer a warranty on its electronic products?
Yes, all Casence electronics and accessories come with a standard 12-month limited warranty covering manufacturing defects and hardware malfunctions.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your item in its original packaging for a full refund or exchange.
Are your charging cables and power banks certified for safety?
Safety is our priority. All Casence power accessories are CE, FCC, and RoHS certified, featuring overcharge and short-circuit protection to keep your devices safe.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.